Each product has a different charging time and runtime. Please refer to the user manual included in the package and follow the instructions to charge your device properly.

All app-enabled toys work with our self-developed Tuaieu App. Simply follow the instructions in your product manual to download the app on your phone and enjoy remote control play anytime you choose.

Yes. All Tuaieu products are made with body-safe, skin-friendly materials that meet strict quality standards and go through multiple safety inspections before shipping.

Waterproof levels vary by model. Please check your product’s manual for its specific waterproof rating and use guidelines.

Our toys are designed with low-noise motors for a discreet experience. Actual sound levels differ by model, so please refer to the product details for more information.

Try fully charging the device and restarting it according to the manual. If the issue continues, feel free to contact our support team with your order information, and we’ll assist you as soon as possible.